UNuser friendly at account set up
Please tell senior management what an awful time I've had trying to help my inlaws set up Skype. It has been so stressful. I've been helping them remotely and it's very difficult. They are technophobic and over 70. I'm extremely patient, but Skype hasn't been good enough here. I couldn't get my query resolved even after accessioning online live chat help with your own advisers. The adviser couldn't find the account, and did not have authorisation to do anything helpful like unlock it. the language on log in pages are not user friendly. It needs to be much plainer for the older generation. It jumps so quickly to lock the account, for the slightest mistake or if you press back at the wrong moment. I tried to complete the registration from my end as it was so difficult. Then it locked the account. The next day we tried to unlock it but it wouldn't send a code to the phone. By the time it actually sent one, 20 minutes later, the multiple attempts meant it didn't work. Unhelpful language example "open your account on a web browser." There are a lot of older people trying to get on to Skype at the moment , as they're all isolated and many are technophobic and can't cope with lots of requests to reset the password. I couldn't help my inlaws, and the online Skype chat adviser couldn't help me. It's not good enough. This should be resolvable. I've been advised to try again tomorrow. I hate this hanging over me, and them too. Please sort out the account for my inlaws and resolve this problem. Look forward to hearing. Please email me directly for the account email address. This looks like it might be public forum.
I also object to the fact that I have to opt in to receive product updates in order to post feedback. What a cheat.