I think Skype should be less opaque and make it as easy for people to solve their problems as it is for them to give Microsoft money.
Skype is almost as unreliable an app as it was 15 years ago when I started using it. But now, it's ready to take your money in all kinds of ways (such as auto-charging your Paypal), but when it comes to troubleshooting a problem they're impossible to reach. They have hidden charges (for example a $0.40 connection charge per call) which don't display with the per minute charges -- you have to go digging for them. Technically, it's "all on the web" but in actuality, you can tell Microsoft doesn't want you bothering them. Just give them your money.
I think that Microsoft ought to start behaving like a company that wants to do good in the world instead of just mine people for their money. It can show that it wants to do that by:
- Making it obvious and easy to check your charges from the Skype app
- Making it obvious and easy to dispute charges from the Skype app
- Making it obvious and easy to contact customer support when the program that you are paying for isn't providing the features it promised.
Right now it is so infuriating to use that I'm frankly untrusting of the company as a whole. I think Microsoft/Skype needs to change its attitude or risk becoming obsolete.
(I shared these concerns with agent Ryan M who has promised to pass them along, but also requested I post them here so I am)