Skype account locked, cell phone text message required to unlock, I don't have a cell phone
I use Skype as a primary way to make phone calls...
My account was recently locked for "violation of the service agreement" as it says on the lock screen when I attempt to login.
I called Microsoft (was finally able to arrange time to do so) at 1 800 642 7676 and asked them to remove the account lock.
The best part... I asked them how I violated the service agreement... the response.... attempting to login to your account too many times (I forgot the password)... so I reset my password, and now the account is locked. I tried to reset the password again, its still locked... how do I get rid of this lock without a cell phone text message???
They said I need a cell phone (to receive a text message) to unlock the account.... what??? When I made the account a cell phone was not required.... apparently this changed 2-3 months ago... without any notification. Apparently it is POLICY that they can't unlock an account... even after verifying ownership, unless someone types in a cell phone number to get a text message... it does say the phone number will only be used to unlock the account, so how does that verify anything besides having money to afford a cell phone???
I'm sorry, it can not be assumed everyone has a cell phone, not everyone has the money to afford a fancy cell phone to get text messages... this is not cool... and I expect Microsoft to lose a lot of customers over this... a cell phone text message should be OPTIONAL, NOT REQUIRED...
If requiring cell phone numbers to have a Microsoft login is the way things are going... I will have to say good-bye to all of Microsoft's online services. Thank goodness the other account that I have has not been "locked" yet for too many login attempts.... why am I being punished for someone's actions here??? If my account was truly hacked, the hacker just puts in his cell phone number and gets in... since there is no phone number registered on the account... if I have to I will put my Skype number there, its the only phone number I have got...
Classy Gentleman commented
i don't want to unlock my account by cell phone number , i already have a secondary email address in my account why i have to unlock it by my cellphone! what a bloody joke!!!!