I understand that Skype got migrated to Microsoft and they are now connected and/or basically the same. But for me as an EU citizen it is concerning that as a result of this migration I cannot manage my data properly, it feels like I am not provided the means to handle my own personal information correctly corresponding to privacy laws. Here is the reason and the example:

Your Skype account cannot be split from your MS account, that is a fact. Also, the Skype username chosen at registration cannot be changed. You can create another MS account + username to use Skype with if you are unhappy with your current one, but you may not want to delete the old Skype account as closing that would also close your old MS account that your licenses etc. are linked to most probably. So this way your old username stays in the database, keeps on existing and might be searchable on Skype for good. I know there must be a legal explanation why MS can still deprive the users of the option to modify their usernames--which can contain personal information--despite what is specified in the EU's GDPR, yet I feel that the principle is just not right. At least this is especially true for my example, and maybe I am not alone with the annoyance.

My username explicitly contains my old full name that has been changed since I created my old Skype account, thus it displays invalid information about me, my official name is different now and yet I am forced to show the world what my name once was through my Skype username, and this makes me uncomfortable. I cannot delete the profile itself, as it takes my MS account with it, which I would like to avoid obviously, since it has my licenses and Windows settings linked to it. The username cannot be changed by any means. So this situation basically means that I am trapped with my old identity on Skypes which makes it useless for me at this point, as I do not want anyone to find out what my username on Skype is and what that implies. This is extremely bothersome since I have been able to change my name and all traces implying my old one across all platforms and websites/company databases, and here I am stuck with my past on Skype.

I am sure I am not the only person using either a variation of their full name or parts of it in their usernames; and a person's name can change due to a few reasons in life that is not foreseen at the time a username is chosen like marriage or gender change. Some of these people surely feel the need to get rid of their past without having to create multiple accounts that cumulates inconveniences like having to remember or regularly check which username/email and password combination was used where and for what apps/websites/functions etc. As for me, I hate the idea, as I like to keep things clean and simple. We as users are expected to provide authentic information on the internet most of the time, and I feel like here the contrary happens: we are sort of denied being able to update and make information authentic in some cases like mine. I am not for enabling users to constant username changing as it might be easily abused, but I am strongly against never letting them do so. I am hopeful that the two can meet in the middle somewhere providing an option to change a Skype username once a year or x times max. (Or simply the option to go with a Skype profile deletion + recreation would do it for me.)

Redesign of how the SIP group admin and clear concise documentation needed regarding working examples.

SIP Group admin can not have inbound calls and this is not well known.

Their account seems to be limited to managing the other user's features and such but call routing is known to be a non-event or troublesome.

To compound this issue this forces for example a SOHO user to set up another account just for this purpose.

Risking instant security breach if any matching details are sighted.

How dear boffins at MS is that helpful and why is it in all this time you have felt the need to do nothing yet having to issue refunds due to a stupid setup endlessly daily for how many years now?

Why has no one picked up on this major bottle neck?

Other SIP gateways and such don't have that issue why only you?

Skype connect was never much joy especially for Avaya, Cisco and other users.

Tech support these days have no idea it seems on working SIP profiles or anything which is great news for the competition out there because they just love reading what is known fact and easily demonstrated on shoetube.

It guarantees that MS sheer neglect forces them to look elsewhere maybe you should charge royalties for sending them from support straight to a new sale in sheer frustration elsewhere I mean that's great be sure to tell the shareholders that one.

Sheesh.